FREQUENTLY ASKED QUESTIONS
Welcome to the FireTowel FAQ section. Here, we’ve compiled answers to the most common questions about our product, its usage, and fire safety in general. If you have additional questions, feel free to contact us directly.
GENERAL QUESTIONS
What is a FireTowel?
The FireTowel is an advanced fire safety blanket designed specifically to combat lithium-ion battery fires. It is thicker and more effective than traditional fire blankets, offering superior protection and containment.
How does the FireTowel work?
The FireTowel works by covering and isolating the fire, cutting off the oxygen supply and containing the intense heat and smoke generated by lithium-ion battery fires. Its specialized design ensures reliable and effective fire suppression.
Why is the FireTowel better than a regular fire blanket?
The FireTowel is thicker and includes additional protective barriers that can withstand the extreme heat and molten liquid associated with lithium-ion battery fires. It also features a perimeter chain, a central handle, and corner straps for better handling and security.
What types of fires can the FireTowel be used on?
The FireTowel is specifically designed for lithium-ion battery fires but can also be used for small fires involving other materials. However, it is optimized for the unique challenges posed by battery fires.
Is the FireTowel reusable?
The FireTowel is intended for single-use in an emergency situation. After use, it should be disposed of safely according to local regulations.
PRODUCT USAGE
How do I deploy the FireTowel in case of a fire?
In case of a fire, grab the central handle of the FireTowel and carefully place it over the fire. Ensure the entire fire is covered and the perimeter chain keeps the blanket in place.
Can I use the FireTowel to put out a fire on an electronic device?
Yes, the FireTowel is specifically designed to handle fires in electronic devices powered by lithium-ion batteries. It effectively contains the fire and prevents it from spreading.
How should I store my FireTowel?
Store your FireTowel in an easily accessible location, preferably near areas where lithium-ion batteries are used or charged. Make sure it is protected from moisture and direct sunlight.
What should I do after using the FireTowel?
After using the FireTowel, ensure the fire is completely extinguished and cooled down. Dispose of the used FireTowel according to local waste disposal regulations, and replace it with a new one for future safety.
Can I wash and reuse the FireTowel?
No, the FireTowel is designed for single-use only. Washing or reusing it may compromise its effectiveness and safety.
SAFETY & PRECAUTIONS
11. Are there any precautions I should take when using the FireTowel?
Ensure you handle the FireTowel by the central handle and avoid direct contact with the fire. Always follow the instructions provided, and if the fire is large or uncontrollable, evacuate the area and call emergency services.
12. What should I do if the fire is too large to handle with the FireTowel?
If the fire is too large or out of control, evacuate the area immediately and call emergency services. The FireTowel is designed for small to medium-sized fires and may not be sufficient for larger fires.
13. Can the FireTowel be used on fires involving other types of batteries?
While the FireTowel is optimized for lithium-ion battery fires, it can also be used on fires involving other types of batteries. However, it is always best to follow specific safety guidelines for the type of battery involved.
14. Is the FireTowel safe to use around children and pets?
Yes, the FireTowel is safe to use around children and pets. However, keep it out of reach of young children to prevent accidental deployment or misuse.
15. Can I use the FireTowel outdoors?
Yes, the FireTowel can be used outdoors as long as it is stored in a dry and easily accessible location. It is effective in both indoor and outdoor environments.
PURCHANING & WARRANTY
16. Where can I purchase a FireTowel?
You can purchase the FireTowel directly from our website at Fire Towel | For Electronics and Batteries . We offer secure online ordering and fast shipping.
17. Is there a warranty on the FireTowel?
Yes, the FireTowel comes with a one-year warranty against manufacturing defects. If you encounter any issues, please contact our customer service for assistance.
18. Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for businesses, organizations, and emergency services. Please contact our sales team for more information on bulk orders and discounts.
19. What is your return policy?
We offer a 30-day return policy for unused FireTowels in their original packaging. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.
20. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s tracking page.
ADDITIONAL SUPPORT
21. Do you provide any training or demonstrations?
Yes, we offer online resources, video tutorials, and live demonstrations on how to use the FireTowel effectively. Visit our website for more information and to access these resources.
22. Can I become a distributor for FireTowel?
We are always looking to expand our network of distributors. If you are interested in becoming a distributor, please contact us with your details and business information.
23. How can I provide feedback or suggestions?
We value your feedback and suggestions. You can contact us via email at support@firetowel.com or use the contact form on our website to share your thoughts.
24. Who do I contact for customer service?
For any customer service inquiries, you can reach us at support@firetowel.com or call our customer service hotline at 1-800-FIRE-TWL. Our team is here to assist you with any questions or concerns.
Thank you for choosing FireTowel. Your safety is our top priority, and we are committed to providing you with the best fire safety solutions.
